Contact information

Contact Information

Thank you for shopping with BEUTILA. We want every customer to feel safe and supported before and after placing an order. If you have any questions about a product, your order, shipping, returns, or our policies, you can always contact us using the details below.

Customer Service

Email is our primary support channel. We answer messages in the order we receive them and do our best to respond as quickly as possible.

Response Times

  • Business days: Sunday – Thursday (Israel time)
  • Estimated reply time: within 24–48 hours on business days

During peak seasons, holidays, or special promotions, response times may be slightly longer. If you have not received a reply after 3 business days, please check your spam/junk folder, and then send us a follow-up email with "Second request" in the subject line.

Order & Shipping Questions

For questions about an existing order, please include the following information in your message:

  • Your full name used on the order
  • Your order number (if available)
  • Date of purchase
  • Clear description of the issue (e.g. wrong item received, tracking not moving, damaged item, etc.)

Providing these details helps us locate your order faster and offer you a solution without unnecessary delays.

Business Information

BEUTILA is operated as a small online business based in Israel and focused on delivering quality products to customers abroad. We work with trusted fulfillment partners and suppliers and we carefully monitor product quality, shipping times, and customer satisfaction.

For legal or administrative inquiries (for example, questions about our terms, privacy policy, or data protection), please contact us at the same email address with the subject line "Legal / Policy Request". Your message will be forwarded to the person responsible for handling such requests.

Availability

Our store is open 24/7 for placing orders. Customer service is available on business days. We are not always able to reply on weekends or national holidays, but all messages are recorded and will be answered as soon as possible on the next business day.

Language

We currently provide support in English. You may also contact us in Hebrew, but response times might be slightly longer while we review and translate your request if needed.

Important Notice

Please do not send sensitive payment information (such as full credit card numbers) by email. If we ever need additional details to verify your identity or your order, we will clearly explain what is required and why.

By contacting us, you confirm that the information you provide is accurate and that you are either the customer who placed the order or have permission to contact us on their behalf.

We appreciate your trust in BEUTILA and we are committed to offering honest, transparent and friendly customer service.